:root,[data-theme=light]{--font-sans:"Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-heading:"Plus Jakarta Sans", var(--font-sans);--bg-app:#f8fafc;--bg-surface:#fff;--bg-surface-elevated:#f1f5f9;--bg-surface-glass:#ffffffe6;--border-subtle:#00000014;--border-focus:#6366f166;--border-active:#6366f1;--text-primary:#0f172a;--text-secondary:#475569;--text-muted:#64748b;--text-on-accent:#fff;--accent-primary:#4f46e5;--accent-primary-hover:#4338ca;--accent-gradient:linear-gradient(135deg, #4f46e5 0%, #7c3aed 50%, #0284c7 100%);--accent-glow:#4f46e526;--color-success:#10b981;--color-success-bg:#10b9811a;--color-warning:#f59e0b;--color-warning-bg:#f59e0b1a;--color-danger:#ef4444;--color-danger-bg:#ef44441a;--color-info:#0ea5e9;--color-info-bg:#0ea5e91a;--shadow-sm:0 1px 3px #0000000d;--shadow-md:0 4px 14px #00000012;--shadow-lg:0 12px 28px #00000017;--shadow-glow:0 0 20px var(--accent-glow);--radius-sm:6px;--radius-md:10px;--radius-lg:16px;--radius-xl:24px}[data-theme=dark]{--bg-app:#090d16;--bg-surface:#111827;--bg-surface-elevated:#1a2333;--bg-surface-glass:#111827bf;--border-subtle:#ffffff14;--border-focus:#6366f180;--border-active:#6366f1;--text-primary:#f8fafc;--text-secondary:#94a3b8;--text-muted:#64748b;--text-on-accent:#fff;--accent-primary:#6366f1;--accent-primary-hover:#4f46e5;--accent-gradient:linear-gradient(135deg, #6366f1 0%, #8b5cf6 50%, #06b6d4 100%);--accent-glow:#6366f140;--shadow-sm:0 1px 2px 0 #0000004d;--shadow-md:0 4px 12px -2px #0006;--shadow-lg:0 12px 28px -4px #00000080;--shadow-glow:0 0 25px var(--accent-glow)}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html,body{height:100%;font-family:var(--font-sans);background-color:var(--bg-app);color:var(--text-primary);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;line-height:1.5}#root{flex-direction:column;min-height:100vh;display:flex}.app-background-glow{pointer-events:none;z-index:0;width:100vw;height:100vh;position:fixed;top:0;left:0;overflow:hidden}.glow-orb-1{filter:blur(80px);background:radial-gradient(circle,#6366f11f 0%,#0000 70%);width:600px;height:600px;position:absolute;top:-10%;left:20%}.glow-orb-2{filter:blur(90px);background:radial-gradient(circle,#06b6d414 0%,#0000 70%);width:500px;height:500px;position:absolute;bottom:5%;right:15%}.portal-container{z-index:1;flex-direction:column;width:100%;max-width:1280px;min-height:100vh;margin:0 auto;padding:24px;display:flex;position:relative}.portal-navbar{background:var(--bg-surface-glass);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);justify-content:space-between;align-items:center;margin-bottom:24px;padding:16px 24px;display:flex}.brand-section{align-items:center;gap:14px;display:flex}.brand-logo-icon{border-radius:var(--radius-md);background:var(--accent-gradient);color:#fff;width:40px;height:40px;box-shadow:0 4px 14px var(--accent-glow);justify-content:center;align-items:center;display:flex}.brand-title{font-family:var(--font-heading);letter-spacing:-.02em;align-items:center;gap:8px;font-size:1.15rem;font-weight:700;display:flex}.badge-portal{color:var(--accent-primary);text-transform:uppercase;background:#6366f126;border:1px solid #6366f14d;border-radius:999px;padding:2px 8px;font-size:.7rem;font-weight:600}.navbar-user-actions{align-items:center;gap:16px;display:flex}.user-identity-chip{background:var(--bg-surface-elevated);border:1px solid var(--border-subtle);border-radius:var(--radius-md);align-items:center;gap:10px;padding:6px 14px;font-size:.88rem;display:flex}.user-avatar-circle{background:var(--accent-gradient);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:28px;height:28px;font-size:.75rem;font-weight:700;display:flex}.btn{font-family:var(--font-sans);border-radius:var(--radius-md);cursor:pointer;border:1px solid #0000;outline:none;justify-content:center;align-items:center;gap:8px;padding:10px 18px;font-size:.9rem;font-weight:600;text-decoration:none;transition:all .2s cubic-bezier(.4,0,.2,1);display:inline-flex}.btn-primary{background:var(--accent-gradient);color:#fff;box-shadow:0 4px 14px var(--accent-glow)}.btn-primary:hover{box-shadow:0 6px 20px var(--accent-glow);filter:brightness(1.08);transform:translateY(-1px)}.btn-secondary{background:var(--bg-surface-elevated);color:var(--text-primary);border-color:var(--border-subtle)}.btn-secondary:hover{background:#ffffff14;border-color:#ffffff26}.btn-ghost{color:var(--text-secondary);background:0 0}.btn-ghost:hover{color:var(--text-primary);background:#ffffff0d}.btn-danger{background:var(--color-danger-bg);color:var(--color-danger);border-color:#ef444433}.btn-danger:hover{background:var(--color-danger);color:#fff}.auth-hero-container{flex:1;justify-content:center;align-items:center;padding:40px 16px;display:flex}.auth-card{background:var(--bg-surface-glass);-webkit-backdrop-filter:blur(20px);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);width:100%;max-width:480px;box-shadow:var(--shadow-lg), var(--shadow-glow);text-align:center;padding:40px}.auth-logo-badge{border-radius:var(--radius-lg);background:var(--accent-gradient);color:#fff;width:64px;height:64px;box-shadow:0 8px 24px var(--accent-glow);justify-content:center;align-items:center;margin:0 auto 20px;display:flex}.auth-title{font-family:var(--font-heading);letter-spacing:-.02em;margin-bottom:8px;font-size:1.6rem;font-weight:700}.auth-subtitle{color:var(--text-secondary);margin-bottom:28px;font-size:.95rem;line-height:1.45}.form-group{text-align:left;margin-bottom:20px}.form-label{color:var(--text-secondary);margin-bottom:8px;font-size:.85rem;font-weight:600;display:block}.input-field{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);width:100%;color:var(--text-primary);font-family:var(--font-sans);outline:none;padding:12px 16px;font-size:.95rem;transition:all .2s}.input-field:focus{border-color:var(--border-active);box-shadow:0 0 0 3px var(--border-focus)}.textarea-field{resize:vertical;min-height:120px}.demo-pills-container{border-top:1px solid var(--border-subtle);text-align:left;margin-top:24px;padding-top:20px}.demo-pills-title{text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);margin-bottom:10px;font-size:.78rem;font-weight:600}.demo-pill-btn{background:var(--bg-surface-elevated);border:1px solid var(--border-subtle);color:var(--text-secondary);cursor:pointer;border-radius:999px;align-items:center;gap:6px;margin:4px;padding:6px 12px;font-size:.8rem;transition:all .15s;display:inline-flex}.demo-pill-btn:hover{border-color:var(--accent-primary);color:var(--text-primary);background:#6366f126}.kpi-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:28px;display:grid}.kpi-card{background:var(--bg-surface-glass);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);align-items:center;gap:16px;padding:20px;transition:transform .2s,border-color .2s;display:flex}.kpi-card:hover{border-color:#ffffff26;transform:translateY(-2px)}.kpi-icon-box{border-radius:var(--radius-md);justify-content:center;align-items:center;width:48px;height:48px;font-size:1.25rem;display:flex}.kpi-value{font-family:var(--font-heading);font-size:1.8rem;font-weight:800;line-height:1}.kpi-label{color:var(--text-muted);margin-top:4px;font-size:.85rem}.dashboard-toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin-bottom:20px;display:flex}.search-box-wrapper{flex:1;max-width:400px;position:relative}.search-input-icon{color:var(--text-muted);pointer-events:none;position:absolute;top:50%;left:14px;transform:translateY(-50%)}.search-input-field{padding-left:40px}.filter-pills{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.filter-tab{border-radius:var(--radius-md);background:var(--bg-surface-elevated);border:1px solid var(--border-subtle);color:var(--text-secondary);cursor:pointer;padding:8px 14px;font-size:.85rem;font-weight:600;transition:all .15s}.filter-tab.active{background:var(--accent-primary);border-color:var(--accent-primary);color:#fff;box-shadow:0 2px 8px var(--accent-glow)}.tickets-list-container{flex-direction:column;gap:12px;display:flex}.ticket-row-card{background:var(--bg-surface-glass);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);cursor:pointer;box-shadow:var(--shadow-sm);justify-content:space-between;align-items:center;gap:16px;padding:18px 24px;transition:all .2s cubic-bezier(.4,0,.2,1);display:flex}.ticket-row-card:hover{border-color:var(--border-active);background:var(--bg-surface-elevated);transform:translate(4px)}.ticket-main-info{flex-direction:column;flex:1;gap:6px;display:flex}.ticket-header-meta{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.ticket-ref-tag{border-radius:var(--radius-sm);color:var(--text-secondary);background:#ffffff0f;padding:2px 8px;font-family:monospace;font-size:.8rem;font-weight:700}.ticket-title{font-family:var(--font-heading);color:var(--text-primary);font-size:1.05rem;font-weight:600}.ticket-snippet{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;max-width:720px;font-size:.88rem;overflow:hidden}.ticket-side-meta{align-items:center;gap:14px;display:flex}.badge{border-radius:999px;align-items:center;gap:6px;padding:4px 10px;font-size:.78rem;font-weight:600;display:inline-flex}.badge-status-nouveau{background:var(--color-info-bg);color:var(--color-info);border:1px solid #0ea5e94d}.badge-status-en-cours{background:var(--color-warning-bg);color:var(--color-warning);border:1px solid #f59e0b4d}.badge-status-resolu{background:var(--color-success-bg);color:var(--color-success);border:1px solid #10b9814d}.badge-severity-bloquante{background:var(--color-danger-bg);color:var(--color-danger);border:1px solid #ef444466;animation:2s infinite pulse-danger}@keyframes pulse-danger{0%,to{opacity:1}50%{opacity:.75}}.dropzone-container{border:2px dashed var(--border-subtle);border-radius:var(--radius-lg);text-align:center;cursor:pointer;background:#00000026;padding:24px;transition:all .2s}.dropzone-container:hover,.dropzone-container.is-dragover{border-color:var(--accent-primary);background:#6366f10d}.attachments-preview-grid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px;margin-top:16px;display:grid}.attachment-pill{background:var(--bg-surface-elevated);border:1px solid var(--border-subtle);border-radius:var(--radius-md);justify-content:space-between;align-items:center;gap:8px;padding:8px 12px;font-size:.82rem;display:flex}.attachment-meta{align-items:center;gap:8px;display:flex;overflow:hidden}.attachment-name{white-space:nowrap;text-overflow:ellipsis;max-width:110px;overflow:hidden}.attachment-size{color:var(--text-muted);font-size:.75rem}.modal-overlay{-webkit-backdrop-filter:blur(8px);z-index:1000;background:#000000bf;justify-content:center;align-items:center;padding:20px;animation:.2s fadeIn;display:flex;position:fixed;inset:0}.modal-content-card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);width:100%;max-width:720px;max-height:90vh;box-shadow:var(--shadow-lg);padding:32px;animation:.2s cubic-bezier(.16,1,.3,1) scaleUp;overflow-y:auto}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes scaleUp{0%{opacity:0;transform:scale(.96)}to{opacity:1;transform:scale(1)}}.message-timeline{flex-direction:column;gap:16px;margin:24px 0;display:flex}.timeline-bubble{border-radius:var(--radius-lg);max-width:82%;padding:16px 20px;font-size:.92rem;line-height:1.5}.timeline-bubble.client{background:var(--bg-surface-elevated);border:1px solid var(--border-subtle);border-bottom-left-radius:4px;align-self:flex-start}.timeline-bubble.support{background:#6366f11f;border:1px solid #6366f14d;border-bottom-right-radius:4px;align-self:flex-end}.timeline-bubble-header{color:var(--text-muted);justify-content:space-between;align-items:center;gap:12px;margin-bottom:6px;font-size:.78rem;display:flex}.author-badge{color:var(--text-primary);font-weight:700}@media (width<=768px){.portal-container{padding:12px}.portal-navbar{flex-direction:column;align-items:flex-start;gap:14px}.navbar-user-actions{justify-content:space-between;width:100%}.ticket-row-card{flex-direction:column;align-items:flex-start}.ticket-side-meta{justify-content:space-between;width:100%}}